Overview

Welcome to MENKRAFTERS! The terms "we", "us" and "our" refer to MENKRAFTERS. MENKRAFTERS operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). MENKRAFTERS is powered by Shopify Inc., Shopify Commerce Singapore Pte. Ltd or Shopify International Limited, depending on where MENKRAFTERS is located, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our privacy policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services. These Terms of Service do not limit any rights you may have under applicable consumer protection laws or any other non-waivable statutory rights.

1. Access and account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage. To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information. You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

2. Our products

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration. We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

3. Orders

When you place an order, you are making an offer to purchase and authorize us and our payment processors to charge your selected payment method for the total amount of your order. MENKRAFTERS reserves the right to accept or decline your order for any reason at its discretion, subject to applicable law. Your order is not accepted until MENKRAFTERS confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as MENKRAFTERS may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we may attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made. Your purchases are subject to return or exchange solely in accordance with our return and refund policy. This does not limit any rights you may have under applicable law. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

4. Prices and billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges. Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms of Service. If there is a conflict between the terms for a promotion and these Terms of Service, the promotion terms will govern. You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. You represent and warrant that (1) you are authorized to use the payment method you provide, (2) that the information you provide for such payment method is true, correct and complete, (3) charges incurred by you will be honored by the provider of your payment method, and (4) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

5. Shipping and delivery

Except as otherwise stated, we are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. To the fullest extent permitted by applicable law, title and risk of loss pass to you when we transfer products to the carrier, unless applicable law provides otherwise. We are not responsible for delays or failures caused by events beyond our reasonable control, including carrier or customs delays, natural disasters, severe weather, labor disputes, supply shortages, utility or telecommunications outages, cyber incidents, governmental actions, or other similar events. See our shipping policy for more details.

6. Intellectual property

Our Services, including but not limited to all trademarks, brands, text, images, graphics, product reviews, video, and audio are owned by MENKRAFTERS, its affiliates or licensors and are protected by U.S. and foreign trademark, copyright and other intellectual property laws. Similarly, the product listings are managed and owned by MENKRAFTERS. The purchase or delivery of any product does not grant or confer any intellectual property rights, including any patent, copyright, trademark, or other proprietary right, in or to the product, its design, software, or underlying technology. All such rights remain exclusively with MENKRAFTERS or the original rights holder. These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms of Service grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of MENKRAFTERS, Shopify or any third party. Unauthorized use of the Services may violate applicable intellectual property or other laws. All rights not expressly granted herein are reserved by MENKRAFTERS. MENKRAFTERS's names, logos, product and service names, designs, and slogans are trademarks of MENKRAFTERS or its affiliates or licensors. You must not use such trademarks without the prior written permission of MENKRAFTERS. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

7. Optional tools

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

8. Third-party links

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk. We are not liable for any harm or damages related to your access to any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

9. Relationship with Shopify

MENKRAFTERS is powered by Shopify, which enables us to provide the Services to you. When you use the Services, your device communicates with Shopify’s systems to deliver the Services. Section 10 explains how Shopify uses and processes information from these interactions. However, any sales and purchases you make in our Store are made directly with MENKRAFTERS. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and MENKRAFTERS, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with MENKRAFTERS.

10. Privacy policy

Our privacy policy explains how we may collect, use, and disclose certain personal information from your use of the Services. By using the Services, you acknowledge that you have read this privacy policy. Because the Services are hosted by Shopify, as you browse and interact with the Services, Shopify collects, uses, processes, and stores personal information about your access to and use of the Services, including information about your transaction. Shopify may use this information for purposes including but not limited to providing, securing, and improving the Services; processing transactions; and helping prevent fraud on this website and on other websites that are powered by Shopify. Information collected when you visit or use the Services, including information collected automatically about your browsing activity, will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy and Shopify’s privacy policy for more details on how we, Shopify, and our partners use your personal information.

11. Feedback

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service. You also represent and warrant that: (1) you own or have all necessary rights to all Feedback; (2) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (3) your Feedback will comply with these Terms of Service. We are and shall be under no obligation (a) to maintain your Feedback in confidence; (b) to pay compensation for your Feedback; or (c) to respond to your Feedback. We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service. You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

12. Errors, inaccuracies and omissions

Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct errors, inaccuracies, or omissions, and to change or update information or cancel orders if information is inaccurate, including after an order is submitted. If we cancel an order after payment has been collected, we will issue any refund required by applicable law.

13. Prohibited uses

13.1 You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms of Service; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm MENKRAFTERS, Shopify or users of the Services, or expose them to liability.

13.2 In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

14. Agents

14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person's device, without direct supervision.

14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.

14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.

14.4 Agents must: (a) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (b) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (i) mimicking human behavior and interaction patterns, or (ii) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (c) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (d) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

15. Termination

We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. The following sections will continue to apply following any termination: Intellectual property, Feedback, Termination, Disclaimer of warranties, Limitation of liability, Indemnification, Severability, Waiver; entire agreement, Assignment, Governing law, Privacy policy, and any other provisions that by their nature should survive termination.

16. Disclaimer of warranties

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.

EXCEPT AS EXPRESSLY STATED BY MENKRAFTERS, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

17. Limitation of liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL MENKRAFTERS, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY. NOTHING IN THESE TERMS OF SERVICE EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

18. Indemnification

You agree to indemnify, defend and hold harmless MENKRAFTERS, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services. We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

19. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. Nothing in these Terms limits any rights you may have under applicable consumer protection laws or other laws that cannot be waived by contract. If any part of these Terms conflicts with those rights, those rights will apply.

20. Waiver; entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

21. Assignment

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

22. Governing law

These Terms are governed by the laws of the jurisdiction where MENKRAFTERS is headquartered or incorporated, without regard to conflict-of-law principles. You and MENKRAFTERS consent to the jurisdiction and venue of the courts located in that jurisdiction, except where prohibited by applicable law. You and MENKRAFTERS consent to venue and personal jurisdiction in such courts. Nothing in this section limits any rights you may have to bring claims in your local courts or rely on mandatory laws that apply in your place of residence.

23. Translations

The Terms of Service may be available in languages other than English. To the extent of any inconsistencies or conflicts between these English Terms of Service and Terms of Service available in another language, the most current English version of the Terms of Service will prevail. Any disputes arising out of these Terms of Service will be resolved in English unless otherwise determined by MENKRAFTERS (acting in its sole discretion) or as required by applicable law.

24. Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

25. Electronic communications

By using the Services or placing an order, you agree that we may send you transactional and service-related communications electronically, including by email, in-account notice, or posting on the Services. These communications may relate to your orders, account, purchases, returns, these Terms of Service, or other Services-related matters. You are responsible for keeping your contact information current.

26. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms of Service in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Additional Terms and Services:

MENKRAFTERS Terms of Service

Website, sales, installation, production, and service terms

Effective date: September 30, 2026

These Terms of Service ("Terms") govern your use of the MENKRAFTERS website and your purchase or use of MENKRAFTERS goods and services. By using the website, accepting an estimate, paying a deposit, approving a proof, scheduling work, or allowing work to begin, you agree to these Terms and any signed proposal, estimate, work order, change order, or invoice that applies to the project.

MENKRAFTERS provides: (1) custom apparel, embroidery, DTF printing, heat press, design, and related custom products; (2) TV mounting, audio/video, and home technology installation; (3) smart-home device installation and setup; (4) permanent outdoor lighting; (5) seasonal/holiday lighting; and (6) home installation and assembly services only when specifically quoted and accepted. Camera and video-doorbell hardware installation may be included, but MENKRAFTERS does not provide alarm or security monitoring, emergency response, or ongoing surveillance.

1 Eligibility and Authority

You must be at least 18 years old and legally able to enter a contract. If you act for a company, property owner, landlord, homeowners association, or another person, you represent that you have authority to approve the purchase and the work. You are responsible for obtaining any required owner, landlord, association, or property-manager permission.

2 Estimates and Scope of Work

An estimate is based on the information available when it is prepared and is valid for the period stated on the estimate. Pricing may change after that period or if product costs, taxes, shipping, site conditions, dimensions, quantities, access, or requested work differ from the estimate. A project includes only the labor, equipment, materials, locations, finishes, programming, removal, disposal, and other items expressly listed in the written scope.

Verbal discussions do not modify an accepted scope. Additional or changed work requires your approval through a written or electronically accepted change order, revised estimate, message, or other record that identifies the change and any price or schedule effect.

3 Site Conditions and Customer Responsibilities

You agree to provide safe, timely, and lawful access to the work area and to:

• Identify property boundaries, concealed utilities, irrigation, fragile surfaces, known hazards, and restrictions that could affect the work.

• Clear furniture, vehicles, decorations, landscaping obstructions, and personal property as reasonably requested.

• Provide working electrical service, internet service, Wi-Fi coverage, outlets, and compatible infrastructure unless the written scope states MENKRAFTERS will provide or correct them.

• Secure pets and keep children and unauthorized persons away from ladders, tools, wiring, lifts, and active work zones.

• Back up device settings and data before service and keep account recovery information available.

• Have an adult age 18 or older present when required for access, approvals, testing, or completion.

MENKRAFTERS may pause or reschedule work if conditions are unsafe, inaccessible, materially different from what was disclosed, or likely to damage property or equipment. Resulting additional labor, travel, materials, or rental costs may be added only after notice and approval, except for reasonable emergency measures needed to protect people or property.

4 Scheduling and Delays

Dates and arrival windows are estimates unless MENKRAFTERS expressly agrees in writing to a guaranteed deadline. Weather, roof conditions, product availability, shipping, access, customer changes, third-party platforms, utility or internet outages, and other circumstances outside reasonable control may require rescheduling. MENKRAFTERS will communicate material delays and offer a reasonable revised schedule. Delay alone does not create a right to consequential or indirect damages.

5 Pricing, Deposits and Payment

The accepted estimate or invoice states the quoted project price, deposit amount or percentage, payment schedule, deposit purpose, and the point at which identified costs become earned or nonrecoverable. A quoted installation is charged under that accepted estimate or invoice rather than under the separate diagnostic service-call fee unless the documents clearly say otherwise.

• Deposits may be applied to reserved labor, ordered equipment or materials, design or programming, and preparation of custom products as identified in the quote.

• A deposit is not automatically nonrefundable. After any applicable cancellation period, MENKRAFTERS may retain or deduct only lawful, disclosed, reasonable amounts for work earned or costs actually committed, including approved design work, special-order or custom items, nonreturnable vendor charges, and specifically reserved labor.

• Additional work and concealed or changed conditions are billed only after customer approval, except reasonable emergency protection described above.

• Final payment is due at completion, delivery, pickup, or the date shown on the invoice. MENKRAFTERS may withhold delivery, activation, credentials, removable equipment, or further service to the extent allowed by law until undisputed overdue amounts are paid.

Taxes, permits, freight, lift or specialty-equipment rental, after-hours work, travel outside the standard service area, and third-party subscriptions are included only when the written quote says they are included. Any late charge or collection cost must be disclosed in the applicable agreement and is limited to the amount permitted by law.

6 Customer-Supplied Products

MENKRAFTERS may agree to install or troubleshoot customer-supplied products. You are responsible for accurate model information, completeness, compatibility, condition, licensing, subscriptions, and manufacturer support. Additional diagnostic or installation time caused by missing parts, defects, locked accounts, outdated software, or incompatibility may be billed with your approval. MENKRAFTERS does not provide a product warranty for customer-supplied equipment, but any written workmanship warranty still applies to MENKRAFTERS' installation work.

For customer-supplied apparel or fabric goods, you confirm the brand, size, condition, fabric content, care history, and suitability for the requested process. Materials can react differently to heat, pressure, needles, thread, ink, film, and adhesive. MENKRAFTERS will disclose an unusual known risk and obtain approval before proceeding when practical. If a documented MENKRAFTERS production error damages a customer-supplied item, MENKRAFTERS will provide a fair remedy based on the circumstances, which may include re-performance, replacement with a reasonably comparable item, repair, or refund of the affected charge. Nothing here excuses MENKRAFTERS from responsibility for its own negligence or unlawful conduct.

7 TV, Audio/Video and Smart-Home Services

System performance may depend on internet service, Wi-Fi coverage, electrical quality, manufacturer servers, software, subscriptions, mobile devices, and products outside MENKRAFTERS' control. Features may change or stop working after manufacturer updates, account changes, network changes, discontinued services, or third-party outages. Unless included in writing, ongoing monitoring, cloud fees, subscriptions, manufacturer support plans, and future reprogramming are not included.

You own and control your personal accounts and should keep recovery information current. MENKRAFTERS will use access only as reasonably necessary to perform authorized work. You should revoke temporary technician access and change shared credentials after completion.

The accepted scope may include mounting, connecting, and configuring customer-owned or MENKRAFTERS-supplied cameras, video doorbells, and floodlight-camera devices. This hardware work does not include alarm monitoring, security monitoring, emergency dispatch or response, continuous viewing, or ongoing surveillance.

8 Permanent Outdoor Lighting

The accepted estimate identifies the permanent lighting equipment, ownership, mounting or attachment method, power requirements, controller, covered areas, and any Wi-Fi, app, account, or platform requirements. Unless the estimate states otherwise, installed equipment purchased by the customer belongs to the customer after full payment; MENKRAFTERS retains ownership of unpaid or expressly leased equipment to the extent permitted by law.

Product or manufacturer warranties are provided by the manufacturer and may require registration, proof of purchase, or use of approved components. MENKRAFTERS' workmanship warranty applies only for the category-specific period stated in the estimate, invoice, or written warranty. It does not cover customer or third-party alterations; network, app, cloud, controller, or manufacturer-service changes; utility or electrical failures; weather, pests, vandalism, structural movement, landscaping, construction, or other external causes. Nonwaivable rights remain unaffected.

9 Seasonal and Holiday Lighting

Seasonal or holiday-lighting scope, equipment ownership, colors, rooflines, trees, windows, garlands, timers, installation, maintenance, takedown, and storage are governed by the estimate. Items not listed are excluded. Seasonal scheduling depends on weather, roof safety, daylight, access, and crew availability.

Normal bulb or connection failures during the covered season will be handled under the service level stated in the estimate. Damage caused by severe weather, animals, vandalism, customer or third-party changes, overloaded or nonworking circuits, landscaping work, construction, or property defects may require a separate charge. You may not move, alter, connect, or remove installed equipment unless MENKRAFTERS approves it in writing. If MENKRAFTERS owns or leases the seasonal equipment, title remains with MENKRAFTERS and the customer must provide reasonable access for takedown and retrieval.

10 Home and Business Installation and Assembly

MENKRAFTERS may provide TV mounting and furniture, fixture, or similar assembly only when the item and work are specifically described in an accepted quote. No quote implies availability of general handyman, construction, plumbing, electrical, HVAC, structural, or other licensed-trade work. MENKRAFTERS may stop and recommend an appropriate licensed professional if the requested work or discovered condition is outside the accepted scope or lawful capability.

11 Apparel Design and Printing

You are responsible for checking spelling, names, sizes, quantities, colors, placement, and other proof details before approval. Production begins after required approval and payment. Custom apparel and printed goods cannot be returned or refunded merely because preferences change, an incorrect size was ordered, or an approved proof contained an error supplied or approved by the customer.

You represent that you own or have permission to use all logos, names, trademarks, and artwork you provide. You authorize MENKRAFTERS to reproduce them solely to complete the order and agree to be responsible for third-party claims arising from materials you supplied without permission. Screen, device, fabric, thread, ink, and garment variations may cause reasonable differences in color, texture, alignment, and final appearance. A material deviation from the approved proof or a manufacturing defect will be addressed under the Return and Refund Policies.

12 Inspection, Acceptance and Completion

At completion or delivery, inspect the work and identify visible concerns promptly. Signing a completion record, approving final testing, accepting delivery, or using the completed system confirms receipt but does not waive a concealed defect, an applicable warranty, or a nonwaivable legal right. Report suspected damage, missing items, or workmanship concerns as soon as reasonably possible so MENKRAFTERS can inspect and correct a covered issue.

13 Warranties

Product and manufacturer warranties are separate from MENKRAFTERS' workmanship warranty. A manufacturer's warranty, if any, is controlled by the manufacturer. MENKRAFTERS warrants its workmanship only for the service-category period stated in the accepted estimate, invoice, or written warranty. The workmanship remedy is, at MENKRAFTERS' option and as permitted by law, reinspection, repair, reinstallation, replacement of the affected MENKRAFTERS work, or another fair remedy when those options are not reasonable.

A workmanship warranty does not cover normal wear; consumables; misuse; customer or third-party changes; vandalism; pests; weather events beyond ordinary conditions; structural, electrical, internet, network, or property defects; customer-supplied equipment; manufacturer software or service changes; or failure to follow operating and maintenance instructions. These exclusions do not limit rights that cannot be waived under applicable law.

14 Returns, Refunds, Service Calls and Cancellations

The MENKRAFTERS Return Policy governs physical-goods return eligibility. The Refund Policy governs money returned after an approved return or cancellation. The Service Call Policy governs diagnostic and dispatch visits. If a transaction is covered by a statutory cancellation right, including certain in-home or off-premises consumer transactions, the statutory right controls over any conflicting policy term.

15 Website Use and Intellectual Property

The website and its text, graphics, logos, layouts, and original content are owned by or licensed to MENKRAFTERS and may not be copied, republished, sold, scraped, or used to imply endorsement without written permission. You may use the website for personal or internal business evaluation of MENKRAFTERS services. You may not interfere with security, upload malicious code, impersonate another person, submit unlawful content, attempt unauthorized access, or use the website in a way that violates law or another person's rights.

16 Third-Party Products and Links

MENKRAFTERS may recommend or integrate third-party products and services. Product specifications, availability, pricing, cloud features, subscriptions, warranties, and support are controlled by the third party and may change. Links and recommendations do not make MENKRAFTERS responsible for a third party's separate acts, terms, privacy practices, service outages, or product defects, except to the extent responsibility cannot lawfully be excluded.

17 Disclaimer and Limitation of Liability

Except for written warranties and rights that cannot be waived, the website is provided as available and MENKRAFTERS does not promise uninterrupted or error-free website access. To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, exemplary, or consequential damages, including lost profits, lost data, or loss of use, arising from a project or the website when those damages were not the direct and foreseeable result of that party's breach.

To the maximum extent permitted by law, MENKRAFTERS' aggregate liability arising from a specific order or project will not exceed the amount paid to MENKRAFTERS for the affected goods or services. This limitation does not apply to fraud, gross negligence, willful misconduct, personal injury caused by legally actionable conduct, or any liability that law does not permit MENKRAFTERS to limit.

18 Indemnity for Customer-Supplied Materials and Conditions

To the extent permitted by law, you agree to defend and reimburse MENKRAFTERS for third-party claims, losses, or reasonable costs caused by materials you supplied without authorization; your violation of these Terms; undisclosed hazards or access restrictions under your control; or your unauthorized alteration or misuse of completed work. This section does not require you to indemnify MENKRAFTERS for MENKRAFTERS' own negligence or unlawful conduct.

19 Suspension and Termination

Either party may end unperformed work as allowed by the written project agreement and applicable law. MENKRAFTERS may suspend work for unsafe conditions, denied access, material misrepresentation, unlawful requests, or undisputed overdue payment after reasonable notice. On termination, you remain responsible for properly completed work, approved custom production, nonreturnable materials, and other committed costs, subject to the Refund Policy and any statutory cancellation right.

20 Governing Law and Disputes

Texas law governs these Terms, without regard to conflict-of-law principles, except where federal law or another mandatory law applies. Before filing a claim, the parties should give written notice describing the issue and allow a reasonable opportunity to inspect, respond, and attempt a good-faith resolution. Any court proceeding must be brought in a court with lawful jurisdiction and proper venue. Nothing in these Terms prevents either party from using small-claims court when eligible or limits a consumer right that cannot be waived.

21 General Terms

A signed proposal, estimate, work order, proof, change order, or invoice may add project-specific terms. If there is a direct conflict, the most specific later-signed project term controls for that project, except that no document overrides a nonwaivable legal right. If a provision is unenforceable, the remaining provisions remain in effect. A delay in enforcing a right is not a waiver. You may not transfer an agreement without MENKRAFTERS' written consent; MENKRAFTERS may use qualified employees and subcontractors and remains responsible for its contractual obligations.

22 Electronic Communications and Changes

You agree that estimates, approvals, notices, signatures, invoices, and records may be provided electronically when permitted by law. MENKRAFTERS may update website Terms prospectively by posting a revised effective date. Changes do not retroactively alter an accepted project unless both parties agree or law requires the change.

23 Contact

MENKRAFTERS
Dallas-Fort Worth, Texas
Email: info@menkrafters.com
Written notices may also be sent to the contact address or email shown on our website, estimate, invoice, or order confirmation.